Break-even threshold
Also written: CALL_COST / SAVE_VALUE
The chance of canceling at which a call's expected saving equals its cost: $10 ÷ $36 ≈ 0.278. If probabilities are calibrated, flag everyone at or above it.
Also written: CALL_COST / SAVE_VALUE
The chance of canceling at which a call's expected saving equals its cost: $10 ÷ $36 ≈ 0.278. If probabilities are calibrated, flag everyone at or above it.