Outcome grading
Also written: outcomes
Grading a system by what it changed in the database (refunds, tickets), plus unbacked claims and the reply, rather than by how it got there. The same grader is used for the single agent and the team.
Also written: outcomes
Grading a system by what it changed in the database (refunds, tickets), plus unbacked claims and the reply, rather than by how it got there. The same grader is used for the single agent and the team.